AUTHOR PROFILE
Josh Folds

Product and operations leader with a background building and scaling technology across enterprise and consumer companies. This experience taught me how to turn complex processes in regulated industries into reliable software, and it shaped how my co-founder Max Mangum and I approached the reimbursement challenges the No Surprises Act created for providers.

As Chief Operating Officer and Co-Founder of Pivotal Health, I lead operations, product strategy, and the development of our compliant, full-service Independent Dispute Resolution (IDR) platform. That includes building the data systems, workflow management tools, and AI-driven solutions that help providers identify eligible claims and run the IDR process at scale. I’m passionate about applying technology where it creates measurable operational value, helping providers recover fair reimbursement with less administrative burden.

MY EXPERTISE
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Blog
August 25, 2026
IDR value, now in full view: Why we rebuilt our Analytics Dashboard
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